Outwards arrogance is often the manifestation of impostor syndrome, but I digress.
Corporate arrogance isn't a property of individual personalities. Most Googlers are perfectly nice people. The Google corporate culture is a whole is rooted in a deep superiority complex and dripping with arrogance. Google believes it knows better than its users, and that translates to all aspects of product design. If you moved those same engineers to a different company, you wouldn't have the same behavior.
I'll also mention that each organizational design has upsides and downsides.
This culture seems to work well in Google's early markets (e.g. search) where users are statistics, and where most problems are hard algorithmic problems, and users are secondary. It has upsides in B2C markets like Google Docs or Android. It crashes-and-burns in a lot of B2B markets, like Workspace or GCP, where customers have a high degree of expertise which ought to be respected.
I'll mention a lot of fintech companies, as well as elite universities, have a similar culture. Those are domains where it leads to success as well.
Corporate arrogance isn't a property of individual personalities. Most Googlers are perfectly nice people. The Google corporate culture is a whole is rooted in a deep superiority complex and dripping with arrogance. Google believes it knows better than its users, and that translates to all aspects of product design. If you moved those same engineers to a different company, you wouldn't have the same behavior.
I'll also mention that each organizational design has upsides and downsides.
This culture seems to work well in Google's early markets (e.g. search) where users are statistics, and where most problems are hard algorithmic problems, and users are secondary. It has upsides in B2C markets like Google Docs or Android. It crashes-and-burns in a lot of B2B markets, like Workspace or GCP, where customers have a high degree of expertise which ought to be respected.
I'll mention a lot of fintech companies, as well as elite universities, have a similar culture. Those are domains where it leads to success as well.