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I very much agree with everything you wrote, except for the arrogance bit. Many actually suffer from the impostor syndrome and just a few I could call arrogant. I'm sorry you had to deal with them but please don't generalize from just a few.


Outwards arrogance is often the manifestation of impostor syndrome, but I digress.

Corporate arrogance isn't a property of individual personalities. Most Googlers are perfectly nice people. The Google corporate culture is a whole is rooted in a deep superiority complex and dripping with arrogance. Google believes it knows better than its users, and that translates to all aspects of product design. If you moved those same engineers to a different company, you wouldn't have the same behavior.

I'll also mention that each organizational design has upsides and downsides.

This culture seems to work well in Google's early markets (e.g. search) where users are statistics, and where most problems are hard algorithmic problems, and users are secondary. It has upsides in B2C markets like Google Docs or Android. It crashes-and-burns in a lot of B2B markets, like Workspace or GCP, where customers have a high degree of expertise which ought to be respected.

I'll mention a lot of fintech companies, as well as elite universities, have a similar culture. Those are domains where it leads to success as well.


I'm sure that's true, but I've interviewed there numerous times and I invariably get one or two shockingly arrogant and obnoxious interviewers. The fact that they usually have no idea why I'm being interviewed, and clearly have a lot of other things to do, may be the source of that perception. But it so often feels like "you're already wasting my time, but here's my favorite trick problem that makes me feel smart, man you're a waste of time."




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