His opening line nails it: "Everything needs to be a system. Think of your business as a franchise prototype. You should be able to hand the "how-to" manual to just anyone, to do it as good as you."
A thousand times yes. I make everyone I'm going to work with read it before working with them. It really gets to the heart of what businesses do right and wrong, and how to build an organization correctly based on systems instead of based on personality. Very important.
Derek Sivers has a good collection of his notes (and many other biz-centric books) here: http://sivers.org/book/EMythRevisited
His opening line nails it: "Everything needs to be a system. Think of your business as a franchise prototype. You should be able to hand the "how-to" manual to just anyone, to do it as good as you."