I'm not sure, to be honest? This was in fall of 2013, so I wonder if back then the taxi drivers manually inputted the price?
...But my confusion is case in point that Uber's customer support did not address anything like they should have. If you are right, then they could have explained that to me. And that would also just mean it was clearly a bug in their system that charged me more. And had that been the answer, I should have gotten a refund. But I didn't, so maybe instead of the cab driver cheating me, they were just straight cheating me. Who knows. All I do know is that I was charged $30 for a ride that should have been $8-10, and I never got a real response from their customer support to refund me, help me out, explain what maybe happened, investigate, etc. That's the main problem I wanted to explain.
...But my confusion is case in point that Uber's customer support did not address anything like they should have. If you are right, then they could have explained that to me. And that would also just mean it was clearly a bug in their system that charged me more. And had that been the answer, I should have gotten a refund. But I didn't, so maybe instead of the cab driver cheating me, they were just straight cheating me. Who knows. All I do know is that I was charged $30 for a ride that should have been $8-10, and I never got a real response from their customer support to refund me, help me out, explain what maybe happened, investigate, etc. That's the main problem I wanted to explain.