Definitely a happy customer! +1 to rsync.net. I've only ever had 2 issues there, both of which were resolved quickly and painlessly

The first of which was when my bank account suddenly got drained by a subscription plan to rsync - This later turned out to be an issue with the Paypal subscription, rsync refunded everything within an hour or so of me reporting the issue despite being on quite a different timezone, I was surprised someone was awake!

The second was that I was on somewhat of a very old contract (Going by emails I've been using them on this account since Sep 2010 and via nearlyfreespeech since March 2009, wow time flies!) and my storage space vs price was a bit off compared to their most recent pricing/HN offering. Quick ticket and within a couple of days everything was updated and I was on a much better pricing plan

More importantly than all of that, I've never lost data there - The only ever times I've been lacking a backup is when the backup was never pushed out to their servers in the first place due to my offsite script failing to run

As you can probably tell I'm a little bit of an rsync.net fanboy.. ahem :--)