I appreciate that you don't have all of the info on whats happening, and that those who do are a tad busy right now.
However, as I understand from your profile you are a coder on Kiln[1]. Are you really telling us you don't know whether there was a backup datacenter or not?
If there was, I understand you might not be able to tell us why it didn't catch the fail-over, or if not, why there wasn't one in the first place. However basic info like whether a backup existed in the first place really seems like it should be within your realm of knowledge.
However, as I understand from your profile you are a coder on Kiln[1]. Are you really telling us you don't know whether there was a backup datacenter or not?
If there was, I understand you might not be able to tell us why it didn't catch the fail-over, or if not, why there wasn't one in the first place. However basic info like whether a backup existed in the first place really seems like it should be within your realm of knowledge.
[1]http://bitquabit.com/page/about/