I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.
This all goes away if you require social media companies to charge users for access. The addiction to free stuff is what’s really killing the internet.
You think feds won't pay for bot accounts? Record labels already pay for botted streams, so I'm pretty sure MOSSAD would pay to bot Facebook. Hell, it already happens on X.
I honestly believe it's a battle no one can win.