I am having a hard time emphasizing with the author when they open up with this paragraph

> For years, I thought of Google as a trustworthy helper on the Web. Especially where it mattered most, removing pirated copies of my books from Google search results. After publishing a new book, I would monitor the search results and file a DMCA notice with Google whenever the inevitable pirated copies of my book were listed. Google always was very helpful in this regard, swiftly removing any pirated books asap. No hassle, no hoops, just immediate and direct relief from Google.

Maybe I am in a bubble but since at least pre covid era I remember the consensus being that Google had zero support and unless you were famous or went viral with your problem on the internet, you would never get human intervention. That combined with the rest of the paragraph which seems to me like it could be summarized as "Google is trustworthy as long as my personal wallet gets fatter, and not that it hasn't, they aren't trustworthy" makes me not really care about either side in this story