hire a lawyer, they know how to communicate with these teams.
Trying to deal with Google Customer service when you are a technologically savvy and logical individual won't get far: GOogle's default attitude towards anybody who contacts them is that they are a scammer.
It looks like he got the problem resolved by providing a spreadsheet with copyright violations and his original sources.
THink of Google like how Cantrill described Ellison:
You need to think of Larry Ellison the way you think of a lawnmower. You don't anthropomorphize your lawnmower, the lawnmower just mows the lawn, you stick your hand in there and it'll chop it off, the end. You don't think 'oh, the lawnmower hates me' -- lawnmower doesn't give a shit about you, lawnmower can't hate you. Don't anthropomorphize the lawnmower. Don't fall into that trap about Oracle.
