Many companies are getting only bigger and more global so it is easier for them to ignore the complaints until it catches the media. Since the scale is getting so big, complaints do not risk the revenue until it hits the media. Ecosystem wasn’t so global and instant in the past.
Sadly, Proton was, until now, a serious and perhaps leading contender for where I might migrate my email as I reduce my dependence on Google. They felt more credible then Tutanova, and less mainstream corporate than Fastmail. Not sure where to look now.