Hmm, to be honest, I personally don't care about the language used in apologizing for problems caused by downtime - downtimes happen to even the most technically savvy of companies (Google + Gmail anyone?) so really, this is like pissing in the wind.
Also as was mentioned on the first comment, 37signals has used almost those exact same words they're condemning in this blog post. I'm not going to say they're hypocrites... but the evidence is pretty compelling.
I'd much rather a company that operates services for 24 hours a day to be able to let people know of the situation as it happens instead of apologizing profusely about it the next day in personalized language.
Also as was mentioned on the first comment, 37signals has used almost those exact same words they're condemning in this blog post. I'm not going to say they're hypocrites... but the evidence is pretty compelling.
http://www.37signals.com/svn/posts/698-downtime-notice "We deeply apologize for any inconveniences this may have caused"
&
http://37signals.blogs.com/products/2007/11/downtime-explan.... "We apologize for any inconvenience this downtime caused your business."
I'd much rather a company that operates services for 24 hours a day to be able to let people know of the situation as it happens instead of apologizing profusely about it the next day in personalized language.
That's just me though.