Is this kind of like how you get good, reliable service from Google until "anything goes wrong", like your Adsense account is erroneously suspended, your site is erroneously blacklisted from their search results, or your Gmail account is erroneously disabled and/or deleted? There is story after story after story of what happens when your interactions with Google require human attention, and it's not pretty.
When there is no competition then companies can afford to be lazy or ignore customer complaints. AdSense has no real competition, so Google just doesn't care if they have one less customer.
In the local access area, fiber from Google would increase competition, so would be a good thing.
