Many service reps do have some expertise in the systems they support. Once you g... | Hacker News

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		dartos on Jan 18, 2025 \| parent \| context \| favorite \| on: O1 isn't a chat model (and that's the point) Many service reps do have some expertise in the systems they support. Once you get past the tier 1 incoming calls, support is pretty specialized.

b112 on Jan 18, 2025 [–]

Many service reps do have some expertise in the systems they support.

I said "Unless your business is customer service reps, with...". It's a conditional. It doesn't mean all service reps are clueless, or scripted.

But I bet you've encountered the ones that are!

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