This is true of my experience with Google as well. I know it's fashionable to hate Google but Google's search was better than what was there before (altavista, webcrawler or those godforsaken screen cluttered portals). Gmail was/is vastly better than the alternatives. And even though I've always used Firefox it was Chrome that broke Microsoft's monopoly on web browsers. I suspect that a lot of their policies end up being that way to cope with any % of the whole world's population trying to cheat/scam/beat any system or rule.