Honestly, having worked at companies that made unpopular product decisions (nothing like this, but still every company puts its foot in its mouth sometimes), it can be surprisingly non-obvious what gets people bothered and what doesn't.
We always see the decisions that blow up, but we dont notice the thousands of decisions nobody cares about. Sometimes it really does look like just another minor feature request at coding time.
> it can be surprisingly non-obvious what gets people bothered and what doesn't.
Agreed in general, disagreed in the specific Mozilla case. They’re an internet-related company where “privacy” is one of the stated core goals, yet they’ve stuck their foot in their mouth so often they could open a shoe shop. Failing to see this one is at best incompetence.
We always see the decisions that blow up, but we dont notice the thousands of decisions nobody cares about. Sometimes it really does look like just another minor feature request at coding time.