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I signed up on 9/30/2011 and the registration form was sparse and a little confusing to the point that I ended up emailing support to make sure my account was set up correctly. Got an email back from some dude named John Collison who helped me out. Of course I had no idea who he was at the time but instantly recognized the name several years later when I came across the email again - Gmail had automatically put him in my contacts and I kept thinking it must be a mistake bc there's no way I have John Collison as a personal contact. Stripe has been good to me as a developer over the years and I hope they continue to innovate well into the future.


I still like them because their support folks sent me a t-shirt in, I dunno, maybe 2012, when I posted a slightly-clever workaround on their forums, for some subscription-related functionality they didn't have yet. Fairly cheap way to keep me feeling positive vibes about them, nearly a decade later.


Nice story - thanks for sharing.

I think thoughtfulness sticks because it requires effort, and injects humanity in an otherwise efficiently transactional culture.

Thoughtfulness may be inexpensive to exercise money-wise, but it ain’t cheap. ;)




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