I don't know what qualifies as "massive base salaries" but most folks in Support (the team I worked on) were on around $70k+ USD base compensation.

Profit sharing happened twice a year, but I don't remember it ever going above 10% of your six-monthly compensation rate (so effectively, you got 20% at most).

70k? In San Francisco? Big oof.

It's a remote first company so i don't think most people in the support team live in San Francisco. I don't think 70k for a support position is that bad.

Yeah - we didn't have many Support folks in SF. I think the compensation bands were based on Chicago.