They were able to do what needed to be done. I'm not sure what you mean by totally non technical? They weren't developers, but knew how to use gmail and google sheets at a pretty sophisticated level.

> but knew how to use gmail and google sheets at a pretty sophisticated level.

Thanks, that's what I meant. I think someone who's is tech savvy but not a professional developer would do fine with Zapier, but my guess is that completely non-technical people (who only understand browsers, email, word processors, etc) would struggle.