> I refused and asked them to process the refund. First they said they can’t process the refund technically without me pressing those buttons and then that their job depends on it.
People who are familiar with phone scam baiting will recognize this as a standard scam tactics. First go for the technical play and then emotional one. They can't scream on text so they don't jump to the angry one.
This must be some kind of common sales technique then perhaps because I recently experienced this same playbook at a car dealership with the sales manager. After pulling out technical arguments as to why they couldn't do the price we agreed upon over email anymore, they went the emotional route and bluntly told me that I was hurting the well-being and livelihood of the sales person I was dealing with by not accepting their higher offer. I came in ready to purchase, but at that point, I exited as quickly as possible. This was supposedly a reputable dealership for a major car brand.
People who are familiar with phone scam baiting will recognize this as a standard scam tactics. First go for the technical play and then emotional one. They can't scream on text so they don't jump to the angry one.