I’m not willing to do the same as this developer (charge to file bugs), but I have the “luxury” of not being popular enough for it to be a problem.
The one project that I did create, which has become a worldwide standard, used by thousands (not millions), is also now maintained by an energetic and enthusiastic team, who react very well to questions and requests for support. They have a Facebook group, and a number of other interactive options (like a Slack workspace).
In that case, we also have the “luxury” of the system not being used (or useful) for making money. It’s a totally free system, customized to a fairly narrow demographic.
I feel that it’s important to do a good job, and maintain the highest possible quality; regardless of whether or not anyone uses my stuff (I am my own best customer. Most of my projects are dependencies for other projects I have written).
In that vein, I don’t see that making it difficult to report bugs is such a good idea.
If I am not interested in fixing a certain issue (like if it’s a bug that I don’t think affects my own projects, and would destabilize the system, if I tried to address it), then I’m more than capable of politely and respectfully saying no.
The one project that I did create, which has become a worldwide standard, used by thousands (not millions), is also now maintained by an energetic and enthusiastic team, who react very well to questions and requests for support. They have a Facebook group, and a number of other interactive options (like a Slack workspace).
In that case, we also have the “luxury” of the system not being used (or useful) for making money. It’s a totally free system, customized to a fairly narrow demographic.
I feel that it’s important to do a good job, and maintain the highest possible quality; regardless of whether or not anyone uses my stuff (I am my own best customer. Most of my projects are dependencies for other projects I have written).
In that vein, I don’t see that making it difficult to report bugs is such a good idea.
If I am not interested in fixing a certain issue (like if it’s a bug that I don’t think affects my own projects, and would destabilize the system, if I tried to address it), then I’m more than capable of politely and respectfully saying no.