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Yes, I made up an example for simplicity's sake. And my exact critique is that they don't work best for the company in the long term, because the people using them are often obsessively focused on the short term metrics.

The bait and switch may get them 0.5% signups instead of 0.1% for that interaction. But rarely do people ask, "What distinguishes the people who signed up? What effect are we having on the people who don't sign up? Can we serve those people as well?"

As you say, the long-term effect is pernicious.



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