Now Comcast and FiOS get those calls because they ship WiFi routers with their modems.
That's the real reason Apple is getting out of consumer WiFi routers: for most consumers it is an optional aftermarket accessory that makes things more complicated, not less.
Even my crappy DSL modem is a WiFi router. To attach my preferred router I had to login and set it to bridge mode. Why would Apple want to sell a product that requires people to do that?
> Now Comcast and FiOS get those calls because they ship WiFi routers with their modems.
The best part of working on fixing an internet issue was the second it looked like it could be an issue with the cable modem we had to get off the call. Even if it's likely turning it off and on would have worked. We were told to have the customer call their ISP and refuse to help with even any ideas let alone walking through something.
Which, I get, you don't want to be diagnosing some third party hardware. But I'd say about half the time when someone made it to me they have already called both Apple Care AND their ISP at least 1-2 times and they continue to blame each other.
I cant tell you how many times I've seen customers that were double NATed thru Airport (with the wifi turned on on both). Eg - Cable Router -> Airport -> Computer.
That's the real reason Apple is getting out of consumer WiFi routers: for most consumers it is an optional aftermarket accessory that makes things more complicated, not less.
Even my crappy DSL modem is a WiFi router. To attach my preferred router I had to login and set it to bridge mode. Why would Apple want to sell a product that requires people to do that?