Posibly the taxi companies need to invest in some basic sms/gps tech.
How it works for me is:
ring ring "hi can I have a cab to location I am at location y"
Dispatcher asks my name and "says that will be 10 min" I get an sms when the cab has been dispatched and another when it arives that says ita a silver priaus licene plate no xxxxx.
Yes, taxi companies could definitely improve. Many American taxi companies have become completely complacent about any new technology. In DC, they're still struggling to implement credit card payments!
How it works for me is:
ring ring "hi can I have a cab to location I am at location y"
Dispatcher asks my name and "says that will be 10 min" I get an sms when the cab has been dispatched and another when it arives that says ita a silver priaus licene plate no xxxxx.