How exactly did I insult them? And please point to anywhere on tumblr's website where I can export my content? Even Facebook, one of the most closed eco-systems on the web lets users download their own content.
Yes, for a Unix sysadmin I'm sure exporting your content via Tumblr's API, RSS feed or for that matter a Wordpress utility is a breeze but I'm not sure the same is true for your average tumblr user. Having said all that I think you're ignoring what I said for the sake of an argument.
His comment is not true. As I've already stated I emailed only those who I thought would respond to my concerns. I never expected to receive an email from David directly.
You bypassed their provided means for customer service and sent a presumptuous email. Sorry, that entitles you to nothing, even if you are a paying customer (unless direct developer support was part of anything you purchased). Don't crash the party expecting to be welcomed with open arms, or even gently escorted out. Karp could have used more tact, but as far as etiquette goes, he was totally in-line with responding to your message how he did.
John, first of all I didn't email your entire staff only the people who I thought would respond to my concerns. I never expected to receive an email from David directly. Secondly, It wasn't hard to 'track down every Tumblr employees email' your email addresses are quite easy to figure out, take yours for example 'john@tumblr.com' and your employees are featured on your about page.
I would also like to point out that after I sent the email I tried to have a discussion with David directly but unfortunately he ignored my emails.
If this is William, what relationship do you have with PostDesk? It seems peculiar to take an exchange like this and forward it to a total unknown rather than one of the larger sites. I'm not saying I don't believe this happened, but I'm rather skeptical by nature.
So what you're saying is that this entire article is a hit piece that has nothing that remotely resembles objectivity or that has made any effort to actually tell both sides of the story. Fascinating.
Don't you love it when bloggers use their magic publish button to settle petty personal issues? Awesome. Thanks for wasting 15 minutes of my day.
Im sorry but ive read a couple of youre comments and you say the same thing over and over again. Not dealing with the problems he mentions but simply attacking him personally. Which just makes his case look stronger and tumblr look more like a bunch of immature idiots.
They're not a "bunch," they're like, a dozen. A dozen people trying to make a site work for several millions of people at once. That's no short order for such a small team.
Seriously? You took the time to dig up emails for a bunch of employees to whine at all of them, and you couldn't do this?
http://lmgtfy.com/?q=tumblr+exporter
You then had your friend PR whore on the internet, without mentioning at first that you wrote, "I would move to a different service, but with no export feature [...]".
If a customer is that unhappy, you should leave. And tell your friends that run crap startups to see if the shoe fits a little differently when one of their customers digs up the email addresses of all their engineers to whinge at.
